Delivery Times
United States
I ship via United States Postal Service. I use their Priority mail and they guarantee 3 to 4 day delivery.
I usually can get a flute into the mail within 48 hours of receiving the order.
USPS Express mail costs about $20 more and gets there over night if I can get to the Post Office before 3PM. If you would like to pay the extra to use this service please contact me and I will arrange it.
I do not insure packages, as the PO has never lost one in all these years. If you need a tracking number call or email me.
I use the Post Office to ship to foreign addresses and it usually takes about ten working days to arrive if the package doesn’t get hung up in Customs. You have to check with your local customs authorities about whether or not they are going to add on a tariff. Also let me know if you need a receipt to show to customs to verify the cost.
If you want to use some other shipping options contact me for prices.
International
We ship by United States Post Office First Class Mail to foreign destinations. It is generally reliable and relatively inexpensive. When your flute arrives in your country, customs duties may be collected. Some countries charge no duties at all, while others impose significant fees.
The customs system can be unpredictable. Packages are sometimes held without clear explanation. When your shipment reaches your local customs facility, you will typically receive a notification by mail. You will then need to visit the customs office to pick up your package and pay any duties that may be required.
Please make sure that the shipping address you provide is the same as your home address where customs notifications will be delivered. If the notification is sent to a different address, you may not receive it, and the package could be returned.
In some countries there are known problems with mail theft. There are places where packages are frequently removed from the mail system. Mexico is one such country, and for this reason we are unable to ship there.
If there is a risk of theft within your local mail system, we recommend using USPS Priority Mail. Priority Mail includes tracking, which tends to deter theft. It typically costs about thirty dollars more than First Class Mail.
Your package will include a customs tracking number. This allows you to follow its progress and know when it arrives in your country. We will send this tracking number to you once your package has been mailed.
Once a package is in the mail, we no longer have control over its movement. Please be patient. Packages do arrive.
Accepted Methods of Payment
Credit/Debit Card (Paypal) - Our Store shopping cart is set up to receive your Credit Card payments using Paypal. Paypal is a safe easy way to pay online. You can either pay using your existing Paypal account, create a new Paypal account or even just process a one-off credit/debit card payment with your existing credit card without creating a Paypal account.
Check - Checks must clear before we ship your items.
Money Order
Returns & refunds
Ancient Territories flutes are sold with your satisfaction guaranteed.
If you get a flute from us and you are not satisfied with it in every way you can return it at any time for a full refund.
You pay for the return shipping costs.
